• Customer Experience: Ensure a unique customer experience in our fast-paced sales environment, that makes every visitor feel welcome, meets their needs and makes their day. Offer a tailored customer experience through active listening, genuine curiosity, and expert brand and product knowledge.
• Team Involvement: Show up to each shift with a positive attitude and ready to contribute to the team. Be present in driving your own development and constantly look to grow and elevate your skills and add to a solution-oriented work environment.
• Operational Excellence: Help create and maintain an inviting shop atmosphere with fresh product, beautiful displays and efficient and accurate processes that support an environment of excellence and lives the Lush values. This includes efficient inventory management, product ordering and asset preservation.
• Leadership: Developing your team using coaching and feedback to ensure our customers have a 5-star experience. Supporting your team's well being through motivation, positivity, and a creating a happy work environment.
• Ability to work flexible hours to meet the needs of the shop
• High energy and a positive attitude
• Strong communication skills in English and Arabic is preferred
• Desire to learn and grow
• Passion for excellent customer service
• Working hours: 40 hours a week - flexible based on shop needs
• Prior experience managing a team of 10 or more staff.
• Experience managing a high volume retail store, cosmetics a plus but not required.