Support Services Owner

As a Support Services owner you will oversee the support services and working relationships for designated Cerner clients, while serving as the primary contact for all client-based support activities. You will be accountable for client satisfaction and service level attainment along with achieving business objectives by cultivating external client relationships, delivering recurring reviews of support metrics to client leadership, and recommending impact strategies. Also you will be manage client service request escalations and escalate as appropriate, obtain approvals for change requests aligning with change management process, facilitate and coordinate package management and collaborate with internal stakeholders to achieve client objectives.
Qualifications
Basic Qualifications:
• Bachelor's degree in IT, HealthCare or related field, or equivalent relevant work experience
• Health care information technology (HCIT) project management, sales or consulting work experience or successful completion of Cerner's Support Services Owner Development Program, At least 3 years
• Project management work experience, At least 1 year
• Fluent in English
Preferred Qualifications:
• Experience working with Cerner Millennium
• Fluent in Arabic
Expectations:
• Willing to participate in on-call rotation as needed
• Willing to work 100% from the client site
• Willing to travel up to 20% as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned
Additional Information
All employees must be legally authorized to work in the country where the position is located. If applicant lacks required authorization, work visa sponsorship may be available for this position.
Relocation Assistance Available
Yes - Domestic/Regional