The System Implementation Business Consultant is a Key Member of the Organization s Implementation and Support Group, responsible for planning, configuring, parameterizing, conducting workshops, implementing, training, and providing system support to Clients globally.
Location: Based in Lebanon with frequent job related trips.
Reporting to: Business Development Manager
Primary Duties and Responsibilities:
Implement the solution at the client s site and provide support; adhering to the project management model for smooth delivery of standard implementations.
Develop and deliver on-site and remote training to customers.
Master the capabilities of the system and advise customers on how to use the solution most effectively, including modifying customers existing processes, procedures, workflow, forms and content.
Coordinate with different department in the company.
Translate the client s requirements into business and use cases.
Ensure a quick responsiveness to client s requests and provide the best possible performance and quality of service.
On-site Solution parameterization based on client s requirements.
Testing, bug reporting and optimization.
Business Data migration validation.
Assist the Sales team in presenting the software to key prospects during detailed demonstrations.
Identify opportunities to improve the system and disseminate client s feedback to the relevant departments.
Work with team members to define, prioritize, and implement selected enhancements.
Skills and Qualifications:
Responsible, hard worker, committed, willing to learn and able to follow instructions.
Able to work independently and in groups.
Willing to travel based on work needs.
Knack for writing clean, readable documentation.
Good knowledge of Microsoft Office.
Business knowledge in different Banking processes.
Banking Operations experience and exposure (and/or) Branch Operations, Back Office, Trade Finance.
Excellent Written and Verbal Communication skills; must be able to communicate at all levels within any organization.
Active listening and presentation skills.
Self-starter; able to work productively with minimal supervision.
Able to provide support outside regular business hours.
Fluent in Arabic and English; French and/or Russian are an advantage
University Degree in Business Administration, Banking and Finance or equivalent
Minimum 3 years of experience in a similar field with Banking experience