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الصفحة الرئيسية وظائف في مصر وظائف في القاهرة Technical Account Manager Jobs In Cairo مدير الحساب الفني

مدير الحساب الفني (مصر)

Oracle

تم نشره يوم 31 يناير, 2020

2 - 10 سنوات القاهرة - مصر

أي تخرج. أي جنسية

عدد الشواغر01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

*This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle s products and related implementation services.
This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated success at Oracle for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary
verification, professional references, education verification and professional qualifications and memberships (if applicable).


حسابات/فرض الضرائب/المراجعة/سكتير شركة

ملخص المرشح المطلوب

*
The Technical Account Manager (TAM)establishes and maintains professional relationships with customer executives to ensure the highest level of customer satisfaction. The TAM aligns contracted services with customer goals and objectives, and provides advice and guidance to executives for maximum ROI and customer success. Coordinates delivery of all Advanced Customer Services and liaises with other Oracle LOBs to meet customer goals and objectives, and ensure contract renewal and customer referenceability
The Technical Account Manager's overall responsibilities are:
• Service Delivery & Account Management
• Project P&L Management
• Customer Advocacy and advice on how customer works best with Oracle
• Account Planning and Reviews
• Business Development, including identifying new service opportunities and works with sales on closing
• Internal & External reporting, including communicating value of service and KPIs to customers.
The TAM will be managing projects and service delivery for Advanced Customer Services (ACS) including Managed Cloud Services for customers operating On Premise, In Transition to Cloud as well as customers already in Private or Public Cloud. We support customers mission critical business processes and operate across all sectors in private and public sector.
• SERVICE DELIVERY & ACCOUNT MANAGEMENT: Works proactively with the customer to understand key customer projects and goals and aligns Oracle ACS Services to assist in key strategic projects; manages all ACS aspects of the relationship between the customer and Oracle Support Services
• MARGIN MANAGEMENT: Manages flow and execution of work related to procured services. Optimizes margin through effective resource management
• CUSTOMER ADVOCATE: Serves as the customer advocate within Oracle - across all lines of business - clearly articulating the customers position to the appropriate Oracle management while maintaining the integrity of an Oracle employee and the interest of the company. Includes reactive and escalation management.
• ACCOUNT REVIEWS & ACCOUNT PLANNING: Conducts regular Status meetings and Account Review meetings with the customer.
• BUSINESS DEVELOPMENT: Recognizes and solicits business opportunities within customer accounts and develops to the point where the sales organization can engage in deal pursuit.
• INTERNAL/EXTERNAL PLANNING & REPORTING: Conducts regular internal Account Review meetings with Oracle Support management; Manages Account Documentation including Joint Contact & Escalation Guide, Service Delivery Plan, Account Review Documents, KBR/KPI data, and Scorecard data.
Job Requirements:
The candidate would ideally have 5-10 years experience with Project Management, Account Management and IT Service Management. Experience from Implementation projects and Support Services also relevant. Project Management or Service Management certification is desirable - ITIL, PMP, Prince2 or University equivalent. Subject Matter expertise in industries such as Telco, Finance, Public Sector and Utilities can be useful. The TAM should be capable of effectively communicating and engaging with senior executives. Demonstrated expertise in large (multi-site or international) IT projects will be positive.
The job may require international travel, and experience with working Globally is desirable. The ideal candidate displays authority, confidence, and a significant understanding of customers' business strategies and industry trends. Develops strong executive relationships. Superior interpersonal skills is a must, as the job entails extensive customer face-to-face interaction at middle or executive levels.

الكلمات الرئيسية

مدير الحساب الفني (مصر)

ابلاغ عن هذه الوظيفة

تنبيه:نوكري غلف فقط منصّة يجمع بين كل من الباحثين عن عمل و أصحاب العمل. ننصح المتقدمين للوظائف التحقق من شرعية أصحاب العمل المحتملين. نحن لا ندعم أي مطالبات لتحويل الأموال و ننصح بشدة ضد الإفصاح عن اي معلومات شخصية أو مالية.و ننصح أيضا زيارةتحذير أمنيللحصول على المزيد من المعلومات.إذا تشك في أي غش أو احتيال, مراسلتنا عليabuse@naukrigulf.com

Oracle

إن أوراكل هي مزود عالمي لمجموعة متكاملة من التطبيقات والتخزين وقواعد البيانات والخوادم والتقنيات السحابية لتلبية احتياجات الشركات الحديثة. تعمل أوراكل على تبسيط تقنية المعلومات من خلال أنظمة وبرامج الأعمال المتكاملة والمفتوحة والكاملة. تقدم الشركة مجموعة واسعة من نماذج النشر السحابية والبرمجيات والنظام لتلبية الاحتياجات الفريدة لكل عمل. يقع مقر الشركة الرئيسي في سان فرانسيسكو ، الولايات المتحدة الأمريكية ، وقد نجحت أوراكل في تحديد مكان وجودها في المناطق الأوسع بما في ذلك الشرق الأوسط وأفريقيا وأوروبا والأمريكتين وآسيا والمحيط الهادئ. مع أكثر من 420،000 عميل في 145 دولة ، تمكن خدمات المنظمة الشركات من تحسين مواردها واستثماراتها التكنولوجية.





على مر السنين ، تم الاعتراف بالشركة من قبل شركائها والمستخدمين والمنشورات التجارية وصناعة التكنولوجيا مع العديد من الجوائز لممارساتها التجارية المتميزة والعروض. في أوراكل ، الفرص الوظيفية وافرة للأشخاص الموهوبين والمتفانين الذين يرغبون في مساعدة عملاء المنظمة في جميع أنحاء العالم. يعمل لدى الشركة أكثر من 135،000 موظف حول العالم ، بما في ذلك 18،000 خبير استشاري و 40،000 مطور ومهندس و 16،000 موظف دعم. توفر المنظمة فرصة ممتازة للعمل في ثقافة متنوعة ومرنة وتجربة المنافع التي لا تضاهى مثل التدريب والتطوير وفرص التعلم للنمو على جميع المستويات المهنية.

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موقع الكتروني https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=440958


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