الصفحة الرئيسية

Technical Support Engineer – MES Solutions

YOKOGAWA MIDDLE EAST & AFRICA B.S.C.

نشرت في سبتمبر 2, 2020

3 - 8 سنوات Bahrain - Bahrain

أي تخرج. أي عربي قومي ، أي مواطن أوروبي ، هندي ، فلبيني

سهل التطبيق

عدد الشواغر 01

الوصف الوظيفي

ايميل الوظيفة
تم إرسال البريد الإلكتروني بنجاح.

We are looking for Technical Support Engineer – MES Solutions

JOB SUMMARY


Provide technical support to customers by taking ownership of the problem and instilling in them the confidence that the problem will be resolved expeditiously. Responsiveness to customers requests within ten (10) minutes of contacting Yokogawa is essential function of this position. This notification is about providing them with a contact and owner of the problem presented. The support covers a wide range of activities such as answering questions from end users, resolving problems with configuration, application engineering, upgrades and migrations, and fresh installations. The job is done primarily from Yokogawa Offices, but will also include site visits. This may involve as much as 10-25 short trips per year.


The position will cover the Plant Information Management System (PIMS) advanced software packages used in the process industries to collect historical information (Exaquantum), as well as interpret alarm messages (Exaplog), manipulate setpoints (Exapilot), and interfaces (Exaopc, and subsystem) and other MES products. Exposure and experience of OSI-PI System will be an advantage.


Work under general supervision of management. Provide work direction and guidance to lower level engineers, software engineers, programmers, and technicians. Works independently providing technical information to Managers, Account Executives, and Engineers in the execution of the sales, proposal/estimates and implementation work flow processes. Works with others to evaluate, select, and apply creative engineering techniques, procedures and criteria to ensure customer requirements are met, including participating in implementation of Yokogawa solutions.

DUTIES/RESULTS


The successful candidate for this position is expected to be a chemical or electrical engineer experienced in distributed control systems and/or the process industries.

The successful candidate for this position will have these personal characteristics:

Enthusiastic about helping end users. Provides troubleshooting and research to identify, implement, and resolve problems experienced by customers. Including escalation to senior engineers and management when resolution is not quickly identified. Supports customer at site during pre-sales survey, installation, startup, and throughout the life of the installation.
Able to work with very little supervision
Able to schedule their own work in an environment where interruptions are frequent.
Able to follow logical steps to gather information and resolve problems
Able to explain complex elements to users who have limited experience. Analyzes customer needs and requirements and provides recommended solutions to the customer in the development of systems specifications and solutions to problems, demonstrating company capability to key customer personnel.
Able to learn the concepts and operation of all the Exa products with minimal formal training courses
Provide written reports and/or instructions to customers and management on implementing resolutions and what was learned during investigation of the trouble.
Documents thoroughly the information reported by customers, work involved researching and generating a solution, and resolution status in the Yokogawa tracking system.
Provides guidance in the configuration and use of Yokogawa software packages to engineers, designers, and other technical personnel through job-site orientations, and on-the-job training during various phases of a project.
Provides formal and informal training to customer personnel as required.
Maintains current knowledge of Yokogawa solutions and effectively integrates new ideas and developments into scope of responsibilities.
Assists in the integration of Yokogawa software packages into the overall process control system.
Performs software implementation activities employing industry knowledge, programming and scripting skills in the development of efficient and effective systems for customer application,
Responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes at any time it is believed quality is being compromised.
Perform other duties as assigned.


النفط والغاز / البترول

هندسة

ملخص المرشح المطلوب

Qualifications:


Preferably has experience or education in the design, operation or support of one of the process industries, e.g.Oil & Gas, refining, chemicals, paper, power, pharmaceuticals. Experience working in a control room environment, start-up, commissioning, customer interaction and remote support is desirable.
Understands the use of control systems in the process industry and where the PIMS complements these control systems.
The successful candidate for this position will have demonstrable skills in at least several of these areas:
Ability to use Windows administration, e.g. user accounts, security policies, etc.
Ability to create/modify Microsoft SQL queries
Ability to use execute SQL Server administration functions
Ability to create/modify/execute VB/Java Script
Understanding of OPC & DCOM
Knowledge in ISA S95, S88, EEMUA#191 and ISA 18. standards and terminologies
Must have working knowledge on installing and configuring software including operating systems software
Understanding of Windows network addressing, routing and firewalls.
Understanding of one or more of the Yokogawa Exa products
Must have the demonstrated ability to work in a team environment.
Must have the demonstrated ability to train Customer in a class room environment.
Must be willing to travel for job assignments, maintain a rapport with customer representatives, and be dedicated to quality, service, productivity, and customer satisfaction.
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Desired skills:


Education: Bachelor Degree in engineering or equivalent work experience with process and/or software emphasis or 3-5 years of equivalent experience

الكلمات الرئيسية

مهندس دعم فني MES Solutions قوة مهندس دعم Oil & Gas chemicals control room environment refining OPC DCOM SQL queries

الدخول للتقدّمسجّل وقدّمقدّم بدون تسجيل

ابلاغ عن هذه الوظيفة

YOKOGAWA MIDDLE EAST & AFRICA B.S.C.

Yokogawa Middle East & Africa B.S.C (c) is Yokogawa’s Regional Headquarters for the Middle East Region. Our primary business activities are sales, engineering, servicing of industrial process instrumentation, distributed control systems, plant safety systems, plant information & management systems , SCADA systems and measuring & analytical instruments.

To meet the demands of growing markets in the Gulf Region and elsewhere in the Middle East, Yokogawa Middle East was established at Bahrain in 1990. It is now aligned with its European, American and South East Asian counterparts as a global facility in order to enhance and increase the scale and range of Industrial Automation solutions provided throughout the Middle East.
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