أخصائي الدعم التقنيقي

Technical Support Duties:
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing application (user testing) before roll-out (After coming out from the QA department)
job requirements
0 to 2 years
Not Specified
Degree in Veterinary Medicine or Agriculture (Poultry or Animal Science)
• Attention to detail and good problem-solving skills.
• Good with computer and internet.
• Excellent interpersonal skills.
• Good written and verbal communication.