Technician Manager - Casino Technicians

Wynn Al Marjan Island

Operational Oversight

• Supervise daily operations of casino technicians, ensuring timely maintenance, troubleshooting, and repair of all gaming equipment

• Monitor machine performance, uptime, and guest feedback to identify areas for improvement

• Coordinate installation, configuration, and removal of slot machines, table games equipment and related systems

• Recruit, train, and mentor a team of casino technicians, fostering a culture of accountability and technical excellence

• Schedule and assign tasks to ensure coverage and responsiveness across all casino shifts

• Conduct performance evaluations and implement continuous improvement initiatives

Team Leadership & Development

Compliance & Safety

• Ensure all slot and table game operations comply with UAE gaming regulations, Wynn Resorts internal policies, and manufacturer specifications

• Maintain accurate records of machine configurations, maintenance logs, and regulatory documentation

• Oversee secure handling of gaming components, software updates, and access controls

Vendor & Inventory Management

• Liaise with slot and table game manufacturers, and service providers to coordinate technical support and upgrades

• Manage inventory of parts, tools, and equipment, ensuring availability and cost-efficiency

• Review vendor contracts and service agreements to ensure alignment with operational needs

Technical Innovation & Support

• Stay current with emerging technologies, gaming trends, and system enhancements

• Support the integration of new gaming platforms, cashless systems, and digital interfaces

• Collaborate with IT, Surveillance, and Casino Operations to ensure seamless system connectivity and data integrity