Telephone Operator (Arabic)

Job Descriptions
CONDITIONS OF WORK
Generally office based and normal administrative office environment as provided by the company. It may also be required to assist in guest areas due to operational needs.
PURPOSE
Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Palazzo Versace standards
DUTIES / RESPONSIBILITIES
Very comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and Dubai
Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
To ensure a very polite, accurate and efficient telephone service to all callers
To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
To ensure that all wake-up calls are in order and completely punctually as per the Palazzo Versace standards
To ensure that all VIP s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
To maintain updated internal and employee telephone directory
Maintains a logbook on each shift for any information on guest comments.
To be aware of all fire prevention and safety regulations and procedures at all times.
To report all emergency calls immediately to the management
To participate in training sessions
To report for duty punctually, wearing the correct uniform, name tag at all times and adhere to the Palazzo Versace grooming standards
QUALIFICATIONS
At least 1-2 years experience in an Switchboard or Communication Center positon
2 years experience in a Switchboard of a five star hotel in the Middle East
Good level of English
Preferably an Arabic speaker
Skills Required
Compensation & Benefits
• BENEFITS
•Company provided fully furnished employee accommodation (sharing room)
•Meals and transportation are also provided