VAC7802 - Fraud Management Expert

The Role:
Ensure timely and innovation analysis of customer usage trends to prevent revenue leakage owing to fraudulent measuresKey Responsibilties:
Take proactive measures and constantly monitor the revenue streams and implement Proactive checks to prevent fraud.
Support the product development team making suggestions where vulnerabilities are noted in the launch of a new product.
Provide analysis and summaries of information as directed ensuring key issues brought to the attention of the FM Management
Make positive contributions in the area by building controls in business processes and systems across Ooredoo.
Keep updated with different fraud scenarios with the help of GSM Association’ Fraud Forum and other Online Sources
Keep tab on all the different types of telecom frauds and keep a log and report on any losses incurred during regular periods.
Initiate and conclude systematic investigations on suspected transactions and cases high standard of accounting transaction.
Identify issues and take corrective actions to resolve problems.
Identify and undertake investigation into discrepancies or shortage of information / data and either take action or reports issues to FM Management.
Advise supervisors of any significant deviation from established process or any procedural default to take appropriate action on time.
Analyse and close all the alarms and cases generated by Fraud Monitoring System (FMS) within the stipulated turnaround time.
Analyse and raise alarms and various control reports on test SIMS, discounts and waivers, promotions and amendments of subscriber and system information on BSCS, RAS, etc.
Identify “hot spots” within Ooredoo and putting measures in place to monitor those areas for fraud and revenue leaks.
Co-ordinate with other functions in alarm and case closure
Handle all High Usage Reports (HUR) received from roaming partners and send reports to respective teams for taking necessary action.
Escalate and resolve any system related issues to FM Management
Ensure fraud instances are identified and undertake investigation into discrepancies or shortages of information / data and either take action or report issues to the FM Management.
Ensure Verification process is carried out for B2B Activations
Handling Customers Complaints related to Ownership Disputes
Conduct reviews on access control and authority managements in systems.
Verify the accuracy of information / data processed, identify issue and take corrective action to resolve problems.
Regular and timely escalation of revenue leakages/ fraud/process gaps.
Provide analysis and summaries of information as directed ensuring key issues brought to the attention of FM Management.
Monitor control reports on fraud instances and performance of the FMS on a regular basis.
Contribute to the motivation of junior staff, providing day to day assistance where necessary.
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Other duties as directed by Manager/supervisor or other superiors.

Qualifications:
Degree qualification with appropriate registration with a recognized professional instituteOther Information:
Excellent command of both written and verbal English, Arabic would be an advantage.

Good knowledge of MS Office applications like Excel, Word etc

Good knowledge in SQL and PLSQL

Working Knowledge in a Fraud Management System (Like Subex FMS, Etc.) would be an advantage
Strong Management Skills
High Analytical skills and lateral thinkin
Highly Computer Literate Good Communication Skills