1.To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
2.To generally promote and ensure good inter-departmental relations.
3.To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
4.To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
5.To adhere to Company and Hotel rules and regulations at all times.
6. Attends regular training sessions in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up-selling, etc.
7. Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
8. Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.