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Doctify

About The Role

We are looking for an Account Manager to join our Customer Success team. You will use your proven experience to take ownership of a portfolio of accounts, data tasks, speaking to our existing customers, and ensuring they re engaged with the Doctify platform.

This role sits within an exciting, energetic and hardworking team. Initially, you will be learning more about the product (front and back-end) and platforms we use internally, e.g. using industry-leading CRM and customer tools such as Salesforce. You will be provided with training in order to be successful at your job - just arrive with an appetite to learn!

You ll Be Responsible For

• Offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them.
• Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues.
• Conducting client meetings over the phone, virtually and in person.
• Acting as a trusted advisor, advocating client needs across our client base and internally.
• Conveying the best practice examples that drive ROI and increased engagement.
• Developing strong relationships with our internal teams to support your accounts.

About You

• You will have proven experience within account management, sales, or a similar field.

• You love tackling difficult challenges, with a positive attitude and always strive to find the best solution for the client.
• You have a commercial-focused mindset, whilst keeping the customer at the core of everything you do.
• You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring.
• You possess natural communication skills, and you are not afraid of phone, virtual and in-person engagement.

What We Offer

At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing.

Time Off, Flexibility & Balance

• 30 days annual leave, earning up to 32 days leave with tenure
• Hybrid working model
• Enhanced Parental Leave
• 2 weeks Peternity Leave to welcome your newest furry family member
• Health insurance

Setting You Up for Success

• Competitive, benchmarked compensation (base salary plus commission)
• 3-month immersive onboarding experience
• Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
• Clear internal mobility pathways to accelerate your career