Accounts Receivable Supervisor Agthia Group PJSC

Profile Snapshot

Title: Account Receivable Supervisor

Location: Dubai

Position Type: Full Time

Reports To: Account Receivable Manager

Department: Finance

What Will Your Day Look Like?

The Accounts Receivable Supervisor is responsible for managing the company’s outstanding receivables and customer credit exposure. This includes coordinating collections from existing customers, evaluating and managing new credit requests, maintaining accurate receivable ledgers, and handling customer-related legal and compliance matters.

How Will You Make an Impact?

Accounts Receivable & Credit Control

• Ensure full compliance with Accounts Receivable policies, procedures, and IFRS revenue recognition standards.
• Maintain accurate customer ledgers and perform regular reconciliations with customer records to ensure data integrity.
• Monitor customer accounts for delayed, short, or non-payments and initiate timely corrective actions.
• Review and validate volume-based credit notes and prepare value-based credit notes in line with Delegation of Authority (DoA).
• Prepare periodic collection forecasts, analyze variances against targets, and implement corrective measures to improve accuracy.
• Manage overdue receivables through proactive follow-ups and structured customer communication.
• Conduct customer onboarding and due diligence, gathering market intelligence to assess creditworthiness.
• Perform periodic credit risk assessments, review credit limits, and recommend risk mitigation measures.
• Demonstrate strong knowledge of trade credit insurance and industry best practices in trade spend, rebates, and market deductions.

Customer Relationship Management

• Maintain strong customer relationships to ensure smooth payment cycles and timely dispute resolution.
• Conduct regular reviews of customer accounts and set appropriate credit limits and payment terms.
• Reduce customer complaints through effective communication, timely issue resolution, and consistent follow-up.

Team Leadership, Coaching & Mentoring

• Lead, train, and oversee the Accounts Receivable team, ensuring performance standards and policy adherence.
• Coach team members, set clear goals, conduct periodic performance reviews, and provide developmental feedback.
• Support a culture of accountability and continuous improvement, contributing to positive team evaluations.

Special Projects & Business Support

• Collaborate with senior management on special projects aimed at improving cash flow, financial performance, and process efficiency.
• Take on ad-hoc responsibilities as required to support overall AR, credit control, and business objectives.