Airline IT Systems Manager

Globaltize

PROJECT MANAGEMENT

• Lead integration scoping, estimations and planning with prospecting clients;
• Create, manage, drive, execute and fully own the client integration process from the product and technical side;
• Lead and participate in client technical meetings and calls; producing comprehensive meeting minutes, managing expectations and managing actions/backlog;
• Chase stakeholders, remove blockers, bash through walls;
• Spot problems, identify issues and mitigate the risks arising from all of these;
• Keep clients fully updated on progress via regular stand-ups and high-quality materials (decks, Gantt charts, visuals, documentation etc.);
• Create, manage and maintain comprehensive project documentation;
• Ensure scope and delivery plans are aligned to commercial agreements (either formed or forming).

INTERNAL RESPONSIBILITIES:

• Develop and guide the team using Agile principles and values, invoking specific methodology as needed (Scrum/Kanban/Squads & Tribes) for our unique full development lifecycle, where collaboration and collective ownership over processes are key enablers for team efficiency and success;
• Collaborate closely with the VP Product & CTO on prioritisation, roadmaps, milestones, backlog, traction and delivery;
• Represent the voice of the client in planning and prioritising product work;
• Ensure that the product backlog is decomposed to the optimal level by the team so meaningful progress can be made most efficiently;
• Facilitate, refine, optimise and evolve all existing processes - such as troubleshooting ongoing issues - while creating new ones where they don t previously exist;
• Report and track burndown - improve runway projections with ever-improving prediction of backlog consumption;
• Spot problems, identify issues and mitigate the risks arising from all of these;
• Liaise with commercial team if customer issues could potentially impact overall relationship;
• Create, manage and maintain comprehensive project documentation.

PRODUCT MANAGEMENT:

• Highlight and research various topics alongside product and customer development processes;
• Contribute towards product development process decision-making - consolidating and feeding back the voice of the technical team;
• Write scripts to collect data and perform comprehensive analysis, including hypothesis formulation and verification.