Assistant Manager, Customer Relations.OPS

Mashreq Corporate & Investment Banking Group

To facilitate the Developer relationship management and acquire information for stage payments, SOA, project completion statuses etc. Ensure queries raised with developer are followed through and closed within agreed time period.

Follow up with developer for DSR initiation and documentation completion. Post submission of DSR follow through with Sales/DLD for title deed procurement. Customer coordination effectively to ensure the transfer process is completed with due diligence adhered.

Effective communication / escalation to Unit Manager / Sales Managers for pending cases. Effective customer coordination to ensure that transfer process is completed within TAT.

Coordination with internal stake holders, sales, risk, business etc., on a day to day BAU requirement/requests and provide necessary assistance. Timely follow up and completion of tasks with Developer/ DLD & Third party ensuring timely closure.

Liability clearance with other financial institutes, follow up / collection of property documents and submission to internal Ops team. Raise red flag in case of exceptions. Safe Custody of original property documents and ensure secured documents archival rules are adhered to.

Knowledge sharing with internal team post meetings with Developer / DLD on projects etc. as appropriate. Conducting proper checking of all property documents and mortgage contracts. Safe custody of original property documents.

Monitor all pending transaction and timely follow up for closure. Establishing authenticity of the information provided and ensuring that no case passes fraudulently. Execution of transfers in DLD, Trustee offices, Developer office and ADM. Ensure Customer satisfaction with nil complaints.