Assistant Manager (Technical Service & Customer Relations)

Vinsak

Company Profile

Secure Print Equipment Suppliers FZC is a technology company that offers cutting-edge technology solutions to companies with packaging, printing, and retail businesses. It prides itself for bringing to its customers next-generation solutions to keep them ahead of their competition both locally and internationally. These and the commitment to serve the customers business interests have enabled VINSAK growth that now spans extensively across the Indian Sub-continent, the Middle East, and large parts of Africa. Secure Print Equipment Suppliers FZE has a total revenue of AED 26.5 million. (For more details, see the Company Introduction document appended).

Secure Print Equipment Suppliers FZC is looking to hire an Assistant Manager - Service for its UAE office (MENA Region).

The Assistant Manager - Technical Service & Customer Relations

The Assistant Manager Technical Service & Customer Relations plays a key role in overseeing and managing service operations across the MENA and Asian regions, ensuring efficient technical support delivery, high service quality, and overall operational efficiency.

Reports To: The Assistant Manager- Tech Service & Customer Relations will be reporting to the Manager - Tech Service & Customer Relations

Joining Period : Immediate.

Number of Positions: One

Job Description

The Assistant Manager Technical Service & Customer Relations will be responsible for the following tasks:

• Oversee and manage the engineering service team to ensure efficient execution of assigned tasks.
• Ensure timely installation, maintenance, and breakdown support for all equipment.
• Allocate jobs, plan manpower deployment, and manage service schedules effectively.
• Build and maintain strong relationships with key accounts, promptly addressing service-related concerns.
• Support customer retention through proactive service, technical guidance, and problem-solving.
• Ensure proper documentation of all service activities, including manuals, reports, and technical records.
• Implement corrective and preventive actions to continuously enhance service quality.
• Plan manpower allocation, schedules, and workload distribution to optimize operational efficiency.
• Support the introduction and development of new Inkjet products in the market.

Qualifications & Competencies

• B. Tech in Mechatronics, Electrical & Electronics or Mechanical engineering
• An MBA will be an added advantage.
• Strong communication, and relationship-building skills.
• Excellent troubleshooting, problem-solving and organizing abilities.

Minimum Experience

Experience required: 1220 years.

Some experience in Printing and/or Packaging sector is essential.

Location

The Assistant Manager Technical Service & Customer Relations will work from Sharjah, UAE.

Remuneration

Based on the candidate s experience and promise to deliver.

Contact Person

Ms. Priyanka Sarode - Assistant Manager HRpriyanka.sarode@vinsak.com