Assistant Reservations Manager
Accor Group
صاحب عمل نشط
نشرت قبل 9 ساعات
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Key Responsibilities
- Supervise and coordinate all reservations operations, ensuring accuracy and efficiency in daily processes.
- Handle booking inquiries via phone, email, and online platforms, ensuring conversion into confirmed reservations.
- Support the Reservations Manager in setting and achieving revenue and occupancy targets.
- Conduct daily arrival checks and coordinate with Front Office and Sales teams to ensure seamless guest experiences.
- Ensure all guest profiles, corporate accounts, and travel agent details are correctly entered in Opera or other PMS systems.
- Monitor online distribution channels (GDS, CRO, brand.com, OTAs) for accuracy in rates, availability, and promotions.
- Implement room inventory restrictions and manage overbooking strategies as directed by the Reservations Manager.
- Review daily pick-up reports, cancellations, and no-shows to maintain accurate forecasting.
- Prepare daily and weekly revenue performance reports, rate audits, and availability summaries.
- Lead, coach, and motivate the reservations team to deliver outstanding service and achieve departmental KPIs.
- Oversee group bookings, allotments, and special events to ensure effective coordination and timely confirmation.
- Collaborate with Revenue Management and Sales teams to develop pricing and promotional strategies.
- Maintain communication with Travel Agents, corporate clients, and internal departments for smooth coordination.
- Handle guest complaints, special requests, and VIP reservations with professionalism and discretion.
- Support the preparation of annual business plans and budgets related to room revenue performance.
- Ensure adherence to company policies, data protection standards, and fire, health, and safety procedures.
Skills Set
- Reservations and distribution management
- Revenue and inventory optimization
- PMS and channel management (Opera, GDS, OTAs)
- Staff training and performance management
- Guest service excellence and complaint handling
- Forecasting and data analysis
الملف الشخصي المطلوب للمرشحين
Bachelor s degree in Hotel Management, Tourism, or a related discipline.
Minimum 3 5 years of experience in reservations, with at least 1 2 years in a supervisory or assistant manager role.
Proficient in Opera PMS and other reservation or distribution systems.
Strong leadership, communication, and organizational skills.
Excellent analytical and problem-solving abilities with a revenue-driven mindset.
Fluent in English; knowledge of other languages is an advantage.
Ability to multitask in a fast-paced hospitality environment.
Customer-focused, proactive, and detail-oriented.
الكلمات الرئيسية
- Assistant Reservations Manager
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
Accor Group
M venpick Hotels & Resorts, a premium brand under the Accor Group, is known for its Swiss heritage and commitment to genuine hospitality. With over 110 properties worldwide, M venpick combines comfort, sustainability, and culinary excellence to deliver memorable guest experiences. In Dubai, M venpick embodies Accor s Heartist philosophy where hospitality is driven by passion, care, and innovation to create meaningful moments for every guest.