Barista

Client of 2COMs

Prepare and serve a wide range of hot and cold beverages, including espresso-based drinks, brewed coffee, teas, iced beverages, smoothies, and specialty hotel signature drinks.

Calibrate and operate espresso machines, grinders, brewers, and other caf equipment.

Maintain consistency in taste, temperature, and presentation according to hotel standards.

Create latte art and visually appealing beverage presentations (if required by the hotel).
Guest Service

Greet guests warmly, take orders accurately, and deliver beverages promptly.

Provide recommendations based on guest preferences (decaf, dairy-free options, flavors, etc.).

Engage with guests politely, ensuring a memorable and personalized experience.

Handle guest feedback professionally and resolve minor issues promptly.
Operational Duties

Prepare daily mise-en-place including coffee beans, syrups, garnishes, milk varieties, and caf supplies.

Ensure cleanliness of the caf station, work counters, machines, and seating area.

Follow hotel hygiene and sanitation standards (HACCP).

Monitor stock levels of beans, syrups, tea blends, milk, pastries, and service items.

Assist in inventory checks, requisitions, and stock rotation (FIFO).

Assist with pastry display setup and restocking during service.
Cash & Billing

Process orders through the POS system accurately.

Handle billing, cash, and card transactions responsibly.

Follow hotel procedures for discounts, room postings, and shift closure.


Requirements

Prior experience as a Barista in a hotel, caf , or restaurant (1u20133 years preferred).

Strong understanding of coffee beans, brewing methods, and specialty coffee preparation.

Knowledge of espresso extraction, milk steaming, and beverage ratios.

Ability to multitask and work in a fast-paced environment.

Good communication and interpersonal skills.

Professional grooming and adherence to hotel appearance standards.

Flexibility to work shifts, weekends, and holidays.
Skills & Competencies

Coffee and beverage preparation

Guest service excellence

Latte art (preferred)

POS operation and cash handling

Time management

Attention to detail

Product knowledge (coffee, tea, syrups, pastries)

Teamwork and communication