Bell Attendant

Accor Group

The Bell Attendant plays a key role in creating a positive first and last impression for guests by assisting with luggage handling, transportation coordination, and providing courteous guidance and support throughout their stay. This position is crucial in upholding M venpick s high hospitality standards and ensuring a seamless guest arrival and departure experience.

Key Responsibilities

• Welcome guests warmly, assist with vehicle doors, and provide special assistance to children, elderly, or differently-abled guests.
• Handle luggage with care, ensuring safe and efficient transport to and from guest rooms or vehicles.
• Provide information on hotel facilities, city attractions, and local activities to enhance guest experiences.
• Coordinate with Valet Parkers for parking assistance and issue valet tickets when required.
• Manage traffic flow at the hotel entrance, ensuring safety and accessibility for guests and vehicles.
• Work closely with the security team to ensure adherence to all safety and access protocols.
• Retrieve and load luggage from cars, buses, or shuttles using proper lifting techniques.
• Double-check luggage counts before allowing vehicles to depart, ensuring accuracy and guest satisfaction.
• Assist bellmen during busy periods to maintain smooth guest operations.
• Maintain a clean, organized, and professional bell desk and lobby area.
• Follow department policies, service standards, and hotel procedures at all times.
• Respond promptly to guest inquiries and requests, displaying professionalism and courtesy.
• Report any lost or found items immediately to the relevant department.
• Assist with other front-office duties or special tasks as assigned by supervisors or management.
• Uphold M venpick s service philosophy by delivering small gestures that create lasting guest impressions.