Coordinator - Call Centre NMC healthcare LLC

نشرت قبل أكثر من 30 يومًا

الخبرة

3 - 8 سنوات

موقع العمل

Abu Dhabi - United Arab Emirates (UAE)

التعليم

بكالوريوس في العلوم(أي), ماجستير في العلوم(أي)

الجنسية

أي جنسية

جنس

أي

عدد الشواغر

1 عدد الشواغر

الوصف الوظيفي

الأدوار والمسؤوليات

Job Description

  • Answer calls politely and respond to emails

  • Provide information about the company’s products or services and create interest in the offer

  • Identify customer inquiries, complaints, concerns, and overall needs

  • Research required information using available resources

  • Route calls to appropriate departments

  • Follow up with the customer whenever necessary

  • Identify and escalate priority issues

  • Document all call logs information for future reference

  • Send daily / weekly reports to the Line Manager

  • Report any customer feedbacks

Responsibilities

  • Answer calls politely and respond to emails

  • Provide information about the company’s products or services and create interest in the offer

  • Identify customer inquiries, complaints, concerns, and overall needs

  • Research required information using available resources

  • Route calls to appropriate departments

  • Follow up with the customer whenever necessary

  • Identify and escalate priority issues

  • Document all call logs information for future reference

  • Send daily / weekly reports to the Line Manager

  • Report any customer feedbacks


الملف الشخصي المطلوب للمرشحين

Qualifications

8. QUALIFICATIONS, EDUCATION AND EXPERIENCE 

ESSENTIAL

PREFERRED

Education

  • Bachelor’s degree or Diploma in Business Administration, Management, Communications, or a related field

  • Bachelor’s degree in Business Management, Operations Management, or Healthcare Administration

Experience

  • Minimum 2–3 years’ experience in a call center or customer service environment

  • At least 1 year in a coordination, senior agent, or supervisory support role

  • Experience in a healthcare, hospitality, or service-driven call center environment

  • Exposure to workforce management or quality assurance functions

Certification and Licensure

  •  None

  • Call Center Management Certification (e.g., COPC, ICMI)

  • • Customer Service or Quality Assurance certification

Job Specific Knowledge and Skills

  • Strong knowledge of call center operations and workflows

  • Proficiency in call center systems (CRM, call routing, reporting tools)

  • Good command of written and spoken English

  • Strong organizational, coordination, and time-management skills

  • Ability to handle pressure and manage multiple priorities

  • Knowledge of KPI tracking, SLA management, and basic workforce planning.

  • Experience with call quality monitoring and coaching

  • Bilingual skills (Arabic an advantage)

  • Advanced Excel or reporting skills

نوع العمل

    دوام كامل

القطاع المهني للشركة

  • طب
  • رعاية صحية
  • تشخيص
  • أجهزة طبية

المجال الوظيفي / القسم

  • ادارة

الكلمات الرئيسية

  • Call Centre
  • Call Center

NMC healthcare LLC

NMC is a diversified business conglomerate. One of the focus areas being Healthcare, with Specialty Hospitals, Medical centres and Clinics across the UAE.