Client Engagement Manager

Creation Business Consultants

Overall responsibility to cultivate and maintain strong client relationships, surpassing client expectations by tailoring services to their unique needs. Ensure effective client communication and foster client satisfaction through proactive engagement and timely issue resolution. Build and nurture long term relationships with clients by understanding their needs and delivering exceptional service. Collaborate on contract renewals, resolve client issues promptly, and maximize revenue through upselling opportunities. Engage in strategic planning to align client services with business objectives and drive continuous improvement. br

Requirements

• Degree qualified
• 10+ years of experience working in Sales and Client engagement roles
• Strong customer service acumen with proven sales expertise and persuasive skills to build and maintain client relationships
• Excellent verbal and written communication, active listening, and interpersonal traits that foster trust and collaboration with clients and team members
• Skilled in analyzing data, identifying solutions to complex issues, and maintaining attention to detail for accuracy
• Highly organized, process-driven, and capable of managing projects and multiple priorities effectively
• Experienced in leading teams, guiding projects, and supporting team-based work with empathy and patience
• High-level IT skills, including CRM and other relevant software, to streamline client management and operations


Benefits
• Performance-based bonuses & participate in profit share scheme
• Eligibility to be part of CBC equity plan
• Access to CBC Academy to learn, develop and grow with the organization
• Attractive salary package, commission structure & exclusive discounts
• Training & development opportunities
• Extra annual leave for 2+ years of commitment
• VIP access to networking events
• Excellent health package & additional benefits
• Team building & social activities
• Opportunity to work with industry leaders