Manager - Client Relation - Abu Dhabi SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

1. Client Relationship Management

• Serve as the primary point of contact for assigned outsourcing clients.

• Build and maintain strong, long-term client relationships.

• Conduct regular meetings with clients to review service performance.

• Address client concerns and ensure timely resolution of issues.

• Ensure service delivery aligns with contractual agreements and SLAs.

2. Operations & Service Delivery

• Oversee the onboarding and offboarding process of outsourced employees.

• Coordinate with HR, PRO, payroll, and finance teams for smooth operations.

• Monitor employee attendance, leave records, and performance feedback.

• Ensure timely submission of monthly invoices and payroll data.

• Follow up on contract renewals and amendments.

3. Payroll & Invoicing Coordination

• Review monthly payroll sheets for accuracy before processing.

• Ensure employees’ salaries, overtime, and reimbursements are processed on time.

• Coordinate invoicing with finance and ensure timely client payments.

• Handle reconciliation of discrepancies in billing or payroll.

4. Compliance & Documentation

• Ensure compliance with UAE Labor Law and company policies.

• Coordinate visa processing, labor contracts, insurance, and Emirates ID procedures with PRO team.

• Maintain updated employee records and documentation.

• Monitor contract validity and renewal timelines.

5. Reporting & Performance Monitoring

• Prepare monthly account performance reports.

• Track KPIs such as headcount, turnover, attendance, and payroll accuracy.

• Provide management with regular updates on account status and risks.

6. Business Growth Support

• Identify opportunities for account expansion and upselling.

• Support business development in proposal preparation when required.

• Ensure high client satisfaction to secure renewals and referrals.

Key Performance Indicators (KPIs)

• Client satisfaction and retention rate

• Payroll accuracy and on-time processing

• Invoice accuracy and collection timelines

• SLA compliance

• Employee turnover rate within assigned accounts

• Response and resolution time for client queries