Client Renewals Executive

Client of Talent Higher

Our client is seeking a Client Renewal Executive to join their growing team. The role involves managing client renewals, ensuring compliance with licensing requirements, and maintaining strong client relationships through proactive follow-ups and excellent service. The ideal candidate is organized, target-driven, and able to manage multiple priorities efficiently.

Key Responsibilities:

• Ensure all application documents meet the required standards set by licensing authorities.
• Follow up with clients to facilitate timely renewals and maintain high retention rates.
• Support the Senior Renewal Executive with administrative and operational tasks as needed.
• Achieve monthly renewal targets and maintain accurate records of progress.
• Prepare and maintain renewal forms, ensuring availability for sales agents.
• Send regular updates to the Renewals Team and monitor compliance with response times.
• Extract, collate, and analyze daily, weekly, and monthly reports using CRM and ERP systems.
• Conduct random audits to ensure agents respond to client queries within the set timeframe.
• Assist clients in completing forms and ensure smooth processing of renewal applications.
• Schedule and coordinate driver requests for clients and team members.
• Support the Renewals Team during high-volume periods or staff absences.
• Identify compliance risks, audit internal processes, and recommend improvements.
• Stay updated on internal standards, policies, and business objectives.
• Perform other related tasks as directed by the manager to meet departmental goals.