Consulting Solution Engineer

SAS Institute

The Consulting Solution Engineer (CSE) is a hybrid role that combines pre-sales Solution Engineering, lightweight consulting, and early post-sales value enablement to support the successful acquisition, deployment, and long-term adoption of IDeaS solutions in the Middle East market.
This role is designed to address the unique needs of the Middle East, where customers often expect deeper domain expertise, continuity across the buying and onboarding journey, and hands-on guidance during early stages of adoption. This role applies strong hospitality domain knowledge and revenue management expertise to understand customer business objectives, guide buying journeys, and design solutions that deliver measurable commercial value. The CSE partners closely with Sales, Account Management, Solution Engineering, and Consulting to shape solutions, de-risk complex opportunities, and ensure clients are positioned for success and actively partners with post-sales delivery teams to support a smooth transition into implementation and early adoption, ensuring clarity of solution intent and identified risks.
The Consulting Solution Engineer operates as a trusted technical and business advisor to prospects and customers, applying strong hospitality and revenue management expertise, cultural fluency, and local market knowledge to deliver measurable value. This role operates with autonomy within defined opportunity scope and serves as an execution partner for individual clients and prospects within the regional go-to-market organization.

What you ll be doing...

Customer & Buyer Engagement

Position IDeaS as a trusted business partner by clearly articulating how solutions address customer commercial objectives, including revenue growth, efficiency, consistency, and scalability.
Lead and support pre-sales discovery, solution design, and value articulation for prospective clients.
Design and deliver high-impact, customer-relevant demonstrations, presentations, and workshops aligned to buyer objectives and evaluation criteria.
Actively support and influence customer buying journeys by understanding evaluation criteria, stakeholder dynamics, and decision-making processes.
Support and, where appropriate, lead executive-level solution discussions for opportunities, ensuring alignment between customer objectives and IDeaS value propositions.
Navigate culturally nuanced stakeholder environments, ensuring alignment and clarity across Middle Eastern client organizations.

Solution Design & Delivery Excellence

Architect and document appropriate solutions across IDeaS products and features based on customer needs, technical constraints, operational maturity, and strategic goals.
Qualify, prepare, and deliver pre-sales presentations, including readiness for revenue management tools, implementation approach, and proof of concept / ROI narratives.
Ensure solution integrity across integrations, data flows, and deployment assumptions during the sales process.
Act as a senior technical resource on complex opportunities involving multiple systems or stakeholders.

Commercial Partnership & Execution

Partner with Sales and Account Management to develop account strategies, assess customer needs, and address critical issues to support regional goals.
Contribute to deal strategy, including solution positioning, risk identification, and competitive differentiation.
Manage, lead, and contribute to RFx and Security Assessment responses, ensuring solution accuracy, consistency, and alignment to customer requirements in partnership with other teams.

Consulting Led Discovery & Advisory Support