Department Manager - Menswear, Tryano (Emiratisation)

Chalhoub Group

INSPIRE | EXHILARATE | DELIGHTFor over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040.What You'll Be DoingOur Menswear Department Manager is responsible for leading our frontline team towards the achievement of our annual KPI s while delivering exceptional Guest Experiences; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-storeKey ResponsibilitiesNurture talent within team through coaching, mentoring, on-the-job and training initiatives; ensure top talent is representing TryanoDrive optimal eNPS through people experience initiatives and ensuring a strong culture on the groundOversee Department's operations related to Product, Retail, Sell through, VM and overall frontline team allocationPartner with concession team to ensure alignment in Tryano tone of voice and guest experiencesAct as the manager on duty for the store based on schedulesEnsure customer data is properly captured by the department team to ensure customized retail experiences and loyaltyPromote loyalty program (MUSE) and ensure department team knowledge about app offerings etc.Ensure alignment across personal shoppers and Department frontline team are working towards the same goal, tone of voice and experienceIn partnership with the buying team and head of retail, propose opportunities to maximize sales, opportunities and competitive edgeSupport in-store CX and activation initiatives in collaboration with marketing, partnership and PS teamsWork closely with operations and after-sales teams to ensure a seamless 360 experience for all clientsWhat You ll Need To SucceedThis opportunity is for Emiratisation. (For general Department Manager opportunities, please review the careers site for active vacancies)You Live and breathe fashion, with your own unique style and confidence to express it.Are well-connected in the UAE fashion, streetwear, sport, and creative scenes you re the person who knows where to be and who s who.Regularly attend the coolest events in the UAE, from fashion shows to art exhibitions, music gigs, or street culture gatherings.Bring a genuine passion for contemporary culture whether it s art, skateboarding, music, or design.Understand what people in the UAE want when it comes to fashion, brands, and trends even if you haven t worked in fashion retail before!Thrive in creative environments and enjoy inspiring others with your taste, ideas, and cultural knowledge.What We Can Offer YouWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.