Digital Sales Operations Analyst Visa

Key Responsibilities:

Deal Modeling and Structuring

• Understanding and having expertise in internal Visa Deal Modeling frameworks especially those for small to medium sized clients
• Partner with key stakeholders involved in the end to end deal approval process
• Facilitate training and enablement sessions on deal frameworks and any updates to the process

Contract Processes & Compliance

• Partner with Legal, Finance, Deals and Sales to streamline contract workflows and maintain audit-ready documentation.
• Liaise with Product partners to develop standardized agreements and processes for VAS/CMS sales plays
• Track and manage waiver requests and incentive exceptions in coordination with compliance teams

Interdepartmental Coordination

• Serve as the operational bridge between Digital Sales, Marketing, Finance, Sales Excellence, Client Success, Implementation, Deals and Product teams.
• Facilitate cross-functional alignment on sales motions, onboarding processes, and product readiness
• Support escalation management and ensure timely resolution of internal blockers.

Data Collection & Reporting

• Own the process for aggregating and validating call data from internal systems (e.g., CRM, call tracking tools).
• Collaborate with analytics and IT teams to ensure data accuracy and availability for performance reporting.
• Support the development of dashboards and insights for leadership reviews.

Client Services & Customer Issue Resolution

• Act as the primary point of contact for Client Success, Implementation on operational matters.
• Triage and resolve customer service issues in partnership with account executives and support teams.
• Monitor SLA adherence and escalate breaches as needed