مدير - إدارة منتج الضمان

First Abu Dhabi Bank (FAB)

JOB PURPOSE:

The Director for Escrow Product is responsible for leading the strategic vision, development, and management of our escrow product offerings. This role aims to ensure the delivery of innovative, secure, and efficient escrow solutions that meet market demands and regulatory requirements. The Director will drive product excellence by collaborating with cross-functional teams, analyzing market trends, and prioritizing customer needs to enhance the overall product portfolio and achieve business growth.

ACCOUNTABILITIES:

Lead the end-to-end product development lifecycle, from ideation to launch of the product.

Ensure timely delivery of high-quality escrow products that meet customer needs and regulatory standards.

Conduct thorough market research to identify trends, customer preferences, and competitive landscape.

Use insights to inform product development and positioning.

Work closely with sales, marketing, technology, and operations teams to ensure cohesive product development and implementation.

Foster strong relationships with internal and external stakeholders.

Gather and analyze customer feedback to continuously improve product offerings.

Ensure exceptional customer experience and satisfaction with escrow products.

Track and report on key product performance metrics.

Use data-driven insights to make informed decisions and optimize product success

Aligning product development with business goals

Develop business requirements as the basis for Technical Development, Operations, payments, processing, and other cross functional departments to build systems, procedure, and materials (ideas) to support product development and ongoing product enhancements

To handle the product roll-out regionally and globaly for all escrow proposition.

Handle all risk assessment activities and reports

Responsible for maintaining the regulatory and legal compliance requirements of all escrow products

To attend client meetings along with CM Advisory/Coverage RMs and analyze project revenue details

To re-assess the FTP benefits from GT and arrive at the applicable interest payable to the Developers (if applicable) on a frequency agreed with the respective Developers

To update the standard Tariff structure of Escrow Management from time to time

Liaising with the respective regulators for any clarification/additional information regarding Escrow laws / Regulations for the smooth conduct of Escrow business

Vetting of commercial escrow agreements with internal/external lawyers /opening of Commercial escrow accounts / checking the payment requests for compliance with the escrow agreement terms/ liaising with payment team for execution of payments/closure of accounts etc.

Close liaison with staff from GTB Advisory, Client Services, Payment Centre, Channel Support, Branch network, Relationship Managers, IT Desk, Operations, and other relevant stakeholders in the implementation process

Participate in review of client agreements, service standards and service quality to ensure that we meet and exceed the expectations of our clients

Qualifications

Knowledge:

Excellent understanding of ESCROW proposition, escrow laws, local and international regulations, and practices.

Knowledge of industry best practices and emerging technologies in escrow services.

Strong understanding of regulatory requirements and compliance in the escrow industry.

Ability to navigate complex legal and regulatory landscapes.

Sound Knowledge of Corporate and other cash management products and operations

Strong grasp of financial principles, including budgeting, forecasting, and financial analysis.

Ability to manage financial aspects of product development and ensure profitability.

Excellent customer service skills. Skills to enhance product offerings based on customer insights and preferences

Language proficient: Fluent (business) English, Arabic is preferrable

Key Attributes:

A self-starter, motivated, with aptitude and willingness to undertake self-learning

Must demonstrate the ability to analyze and understand project credentials, good numerical skills required for project and revenue assessments, should have a high-level interpersonal skill

Must have excellent verbal and written communication skills and be able to articulate concepts effectively. Creative mindset to drive innovation in product development. Willingness to change the status

Quo and explore new ideas.

Experience:

At least 7 years experience in Escrow Services in product.

Good understanding of local and international GTB products, international cash management practices, and Digital platform operations

Skills

Strong results-oriented individual

Strong communication skills

multi-tasking

Organizational and planning skills

Negotiation, decision making and problem-solving skills

Ability to manage high workload within a pressurized environment

Strong work ethics willingness to take a hands on approach

Education:

University Degree minimum Bachelor s degree