المدير المناوب Mandarin Oriental Hotel Group

Based at the Mandarin Oriental Downtown, Dubai within the Front Office department in Dubai, the Duty Manager is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Duty Manager is the custodian of guest opportunities and resolves them in a timely and professional yet satisfactory fashion. Duty Manager reports to the Assistant Front Office Manager.

As a Duty Manager, you will be responsible for the following duties:

• Represent the hotel professionally and ethically, ensuring smooth Front Office operations in the absence of the Front Office Manager and maintaining service quality, safety, and guest satisfaction.
• Oversee daily reception activities including check-ins, check-outs, billing inquiries, guest complaints, and ensures personalized service aligned with Mandarin Oriental standards.
• Handle crisis management, operational decisions, and incident resolution while maintaining accurate Duty Manager logbooks and communication with department heads.
• Support training, performance reviews, and motivation of team members; ensures adherence to LQE standards, data security, cashier controls, and up-selling initiatives.
• Foster a positive work environment by promoting teamwork, open communication, conflict resolution, and continuous colleague development.
• Enhance guest relations by creating memorable experiences, managing feedback effectively, and ensuring exceptional service delivery across all guest touchpoints.

We re Fans. Are you?