Guest Service Technician - Engineering -

Merex Investment Group

An opportunity has arisen for Technician to join the Engineering team at Jumeirah Beach Hotel. The main duties and responsibilities of this role:

• Understand the complaints/issues, carry out all the relevant equipment s to the site, diagnose the situation and the repair needs, carry out repair, replacement and maintenance works as directed/needed.
• Respond to all inquiries in a courteous and professional manner; provide information within the area of assignment; resolve complaints in an efficient and timely manner.
• Complete work orders, PPMs, CWAs as directed.
• Select correct materials from engineering stores and enter logs of the materials collected.
• Organise work and equipment s in a skilled and professional manner.
• Maintain logs for all work performed while on duty within the department and those in other departments as required.
• Respond to work orders or room/site inspection and report any damage observed to the team leaders and propose resolution. Highlight problems outside remit and seek guidance and direction to resolve them.
• Ensure adherence to safe working conditions and highlight any issues that may lead to unsafe working conditions.
• Ensure that work areas are left in a safe and tidy condition and housekeeping is informed if further cleaning is required.
• Ensures that all the operating equipment and necessary materials are available and clean prior to the commencement of service.
• Attend all training sessions and meetings on a consistent and regular basis.
• Any other duties as may reasonably be requested by the management and reporting manager.
• Ensure that high standard of personal hygiene and grooming are strictly observed and followed.
• Develop and maintain positive working relationships with others; support team to reach common goals, guide and supervise general assistant where necessary.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls and local regulations.