Head of Employee Banking & Business Development Emirates Islamic

Strategic oversight and leadership

• Execute the strategic plan for Personal Banking to maximize market share, growth, and profitability.
• Provide leadership for the payroll program targeting mid- to large-sized companies, including managing its financial targets and sales process.
• Financial Planning and targets for Payroll program targeting medium to large size entities.

Cross-functional collaboration

• Spearhead the bulk sourcing of individual customers by using client relationships from the Corporate Banking and Business Banking, in line with the "ONE Bank approach".
• Manage key employer accounts and institutional sales by coordinating closely with Corporate Banking and Business Banking teams.
• Ensure optimal coverage by guiding Branch, Employee banking Sales and Direct channels in sales fulfillment.

Sales and channel management

• Oversee sales and service models for the payroll proposition, addressing both employee and employer needs.
• Employer key account management (KAM) and institutional sales by coordinating closely with CBG and BB.
• Channel capability & capacity development alongside channel mix evolution depending on the client behavior and market trends multi-channel strategy rollout
• Develop channel capacity and a multi-channel strategy based on market trends and customer behavior.
• Champion sales management digitization through tools like the SalesARM mobile app and LinkedIn for social selling.

Performance monitoring and compliance

• Monitor and deliver on key performance indicators (KPIs) including:

1. Customer growth: Increased number of payroll companies and deeper product penetration within Corporate and Business banking customer bases.
2. Financial performance: Net new money and revenue from payroll clients.
3. Distribution: Allocation of Corporate and Business banking clients to relationship managers to ensure seamless service.
4. Sales effectiveness: Sales mix by channel and channel productivity.
5. Operational efficiency: Turnaround time (TAT) benchmarks.

• Ensure full compliance by overseeing audit reports, compliance reviews etc