Head of IT Tres Versatile

1. IT Administration & Infrastructure Leadership

• Oversee and manage all core IT systems, hardware, software, networks, and cloud

environments.

• Ensure system security, uptime, backups, access controls, and compliance with IT best

practices.

• Implement IT policies, standards, and procedures across the company.

• Manage IT support operations, troubleshooting, incident response, and vendor coordination.

1. AI, Automation & Process Innovation

• Identify operational inefficiencies and create AI-driven solutions to improve workflow

efficiency.

• Design automated workflows using AI LLMs, RAG pipelines, and low-code automation

tools.

• Implement AI solutions for document processing, communication automation, and task

routing.

• Collaborate with business teams to transform existing processes into scalable automated

workflows.

1. CRM Implementation & Optimization (Zoho Preferred)

• Lead full lifecycle of CRM implementation: planning, customization, automation, data design,

and optimization.

• Build workflows, blueprints, user journeys, dashboards, and system integrations within Zoho

or similar CRMs.

• Oversee integrations between CRM and other business tools (email, forms, dashboards,

automations).

• Train staff and ensure CRM adoption and best practices across teams.

1. Cross-Functional Leadership & Project Management

• Work closely with stakeholders across IT, Operations, Sales, Finance, and Senior Leadership.

• Translate business needs into technical requirements for AI, CRM, and IT system

improvements.

• Manage multiple projects simultaneously with clear milestones and deliverables.

• Provide leadership, technical guidance, and direction to internal and outsourced teams.

1. Security, Compliance & Risk Management

• Ensure all IT systems, automations, and data flows comply with security and privacy

regulations.

• Conduct regular security audits, risk assessments, and disaster recovery simulations.

• Implement best practices for data protection and cybersecurity across all platform