Head of Operations

Starlinks Global

Oversee daily warehouse and logistics operations to ensure compliance with customer contracts, service level agreements (SLAs), and quality standards, including timely order fulfillment, inventory accuracy, and shipment processing, by utilizing real-time data dashboards and analytics tools to monitor performance metrics.

• Monitor and evaluate the performance of operations managers and frontline teams, providing coaching, performance feedback, and development opportunities to maintain high standards of execution, supported by data-driven insights from KPIs and employee performance tracking systems.
• Optimize shift planning, resource allocation, and process productivity to meet or exceed predefined targets, utilizing key performance indicators (KPIs) such as throughput rates, error rates, and on-time delivery metrics, and employing digital tools like workforce management software for predictive scheduling.
• Foster a culture of operational excellence by ensuring teams adhere to best practices, including lean principles, safety protocols, and continuous improvement methodologies like Kaizen or Six Sigma, while integrating data analytics to identify bottlenecks and implement digitally enabled process enhancements.
• Manage relationships with suppliers for temporary labor, equipment, and operational consumables, resolving issues promptly to minimize disruptions and maintain cost-effective partnerships, through data-driven vendor performance evaluations and digital procurement platforms.
• Conduct regular audits and inspections to ensure health, safety, and environmental (HSE) compliance, in line with UAE regulations and international standards such as ISO 9001 and ISO 14001, using digital auditing tools and IoT sensors for real-time monitoring and reporting.

Lead weekly, monthly, and quarterly capacity planning sessions, forecasting demand and aligning facilities, equipment, and human resources to handle peak volumes, seasonal fluctuations, and unexpected surges, by analyzing historical data, market trends, and predictive analytics models

• Control operational costs through budget monitoring, variance analysis, and cost-saving initiatives, ensuring adherence to financial targets while maintaining service quality, with the aid of digital financial dashboards and AI-powered cost optimization tools.
• Supervise the setup and launch of new facilities or expansions, including process design, resource procurement, technology integration (e.g., WMS/ERP systems), and team training to ensure smooth transitions and minimal downtime, incorporating digital twins and simulation software for efficient planning.
• Develop and implement risk management strategies to mitigate operational disruptions, such as supply chain bottlenecks or labor shortages, while promoting efficiency through automation and process reengineering, driven by data insights from risk assessment platforms.
• Collaborate with procurement and finance teams to negotiate contracts and optimize vendor performance, ensuring value for money and alignment with business objectives, using digital negotiation tools and data analytics for supplier scoring.

Analyze market trends, competitor activities, and customer needs to propose network optimizations, such as new warehouse locations, transportation routes, or partnerships that enhance scalability and competitiveness in the UAE and regional markets, supported by advanced data analytics and market intelligence platform

• Lead organizational change management efforts, including talent development programs and succession planning, to build a resilient and high-performing operations team, incorporating digital learning management systems and data-driven talent analytics.
• Perform other job-related projects and/or assignments that he/she might be asked to do by his/her direct supervisor/manager for special assistance that are often not mentioned in this job description as they arise under specific circumstances.