Housekeeping Room Attendant The First Group

Job Description

Housekeeping Attendant ensures that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.

KEY RESPONSIBILITIES

Attends the morning/evening briefing at the beginning of the shift.

Collects the section key against signature and room report from the housekeeping office and returns them at the end of the shift.

Cleans assigned rooms thoroughly, makes the necessary arrangements in the guest rooms and replenishes linen and guest supplies.

Inspects all facilities, furniture and fixtures and reports any damage to the supervisor for action and follow-up.

Informs Order Taker / Floor Supervisor of any missing/broken items found in rooms.

Attends to the guest’s requests and queries courteously and promptly in the course of duty.

Informs Valet Service to collect guest clothes for laundry, dry cleaning or pressing to maintain guest satisfaction.

Operates in a safe and environmentally friendly way to protect guests and team health, safety and security as well as protects and conserves the environment.

Special general cleaning in guest rooms as per housekeeping daily, weekly, and monthly schedule and occupancy level.

Cleans staircases, corridors, windows, and pantries on the assigned floors as and when requested.

Cleans and stores all the equipment in proper place and keeps pantries well arranged.

Pays particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays.

Re-stocks trolley and pantries for the next day.

Present and active in the training sessions provided by the hotel and department.

Reports any maintenance issues immediately.

Assists with preventative maintenance programmes.

Duties are not limited to rooms only but also could be assigned in the Laundry and public area.

Desired Skill & Expertise

At least 2 years experience as Housekeeping Attendant in 4/5* Hotels.

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