IT/IS Manager - Manufacturing Experienced Only

Confidential Company

You will be responsible for planning, implementing, maintaining, securing, and continuously improving the organization’s IT infrastructure and core business systems to ensure high availability, reliability, performance, and cybersecurity. The role ensures IT services are aligned with operational and business needs across all business functions, while driving technology initiatives and governance to support scalable growth. This position leads the IT function and shall remain technically hands-on, particularly in server implementation, virtualization, firewall administration, endpoint security (EDR/XDR), incident response, AI based systems implementation and compliance.

Job Responsibilities:

1. IT Strategy, Governance & Service Delivery

• Develop and execute the IT operational and developmental plans, aligned to business objectives and manufacturing priorities.

• Establish IT governance: policies, standards, procedures, controls, and service catalog.

• Ensure IT service continuity, proactive monitoring, and measurable service performance (SLA-driven).

• Manage IT budgeting, cost optimization, licensing, renewals, and total cost of ownership.

1. Infrastructure Architecture, Server Implementation & Management

• Design, deploy, and manage physical and virtual server infrastructure to meet performance, scalability, and high-availability requirements.

• Implement secure configuration baselines and patching schedules (OS, firmware, hypervisor, core apps).

• Own storage, backup, replication, and recovery architecture to minimize downtime and protect data.

• Troubleshoot infrastructure issues, execute root-cause analysis, and drive prevention actions.

1. Virtualization & Capacity Management

• Implement and manage virtualization platforms (e.g., VMware / Hyper-V) for optimized resource usage and operational efficiency.

• Manage VM lifecycle: provisioning, performance tuning, scaling, resource allocation, and decommissioning.

• Conduct capacity planning for compute, storage, and network and ensure future-ready scalability.

1. Network & Firewall Policy Management

• Deploy, configure, and maintain network security controls including firewalls, segmentation, VPN, IDS/IPS, and secure remote access.

• Review, optimize, and document firewall rules/policies in line with least privilege and change management.

• Monitor network performance and resolve connectivity/security issues impacting office + factory operations.

1. Cybersecurity (EDR/XDR, Hardening, Monitoring)

• Administer and optimize EDR/XDR tools; tune policies, alerts, and response playbooks.

• Implement endpoint/server hardening, privileged access controls, and secure configuration standards.

• Establish vulnerability management: scanning, remediation tracking, patch compliance, and reporting.

• Provide cybersecurity awareness and ensure secure behaviors across the organization.

1. Incident Detection, Response & Recovery

• Lead security incident handling triggered by EDR/XDR/firewall/SIEM (if applicable).

• Perform investigations, containment, eradication, recovery, and lessons learned.

• Maintain incident documentation, reporting, and continuous improvement of response protocols.

1. Business Systems / Manufacturing Enablement

• Ensure stability and integration of core systems that support manufacturing and commercial operations (examples):

• ERP/MIS, finance, procurement, inventory, production planning

• Print/packaging workflow systems (file servers, artwork repositories, RIP/prepress infrastructure where applicable)

• Barcode/labeling, traceability, warehouse scanning, quality documentation systems

• Ensure shopfloor IT readiness: reliable connectivity, device uptime, secure access, and minimal production disruption.

1. Compliance, Risk Management & Audit Support

• Develop and enforce security and IT operational policies aligned with business and customer requirements.

• Support audits and compliance obligations relevant to manufacturing and quality environments (e.g., document control, traceability, access control, data protection).

• Maintain IT asset management, software compliance, and evidence for internal/external audits.

1. Vendor & Stakeholder Management

• Manage vendors, MSPs, ISPs, OEM support partners, security providers, and software suppliers.

• Negotiate contracts, ensure service levels, and drive performance reviews.

• Communicate clearly with non-technical stakeholders and translate business needs into technical solutions.

1. Documentation & Continuous Improvement

• Maintain documentation for architecture, configurations, firewall rules, policies, backups, DR procedures, network diagrams, and asset inventory.

• Keep up-to-date with evolving technologies and threats; recommend improvements to enhance security, performance, and scalability.