IT Systems Engineer

Vatic Labs

Key Responsibilities:

Office Infrastructure Implementation & Operations

• Implement and maintain the office network environment (LAN, Wi-Fi, switching, routing, internet connectivity) following global standards.
• Set up, configure, and operate our FortiGate-based VPN and firewall infrastructure in line with the existing New York configuration.
• Roll out and support standard laptop/desktop builds, ensuring consistent and secure configurations across all endpoints.
• Monitor network and systems, troubleshoot performance or reliability issues, and escalate when required.

Security & Access Management

• Apply and enforce security policies on endpoints and network devices, including patching, antivirus/EDR, and disk encryption.
• Manage user VPN access via FortiGate and multi-factor authentication via Duo, as well as role-based permissions across core systems and applications.
• Ensure that local infrastructure and devices comply with internal security and compliance requirements.

Systems & Collaboration Tools Administration

• Administer Google Workspace / Microsoft 365, Slack, and other collaboration tools (groups, shared drives, distribution lists, permissions, etc.).
• Support and maintain conferencing platforms (e.g., Zoom, Teams, Google Meet) and related integrations.
• Assist in configuring and maintaining other business applications and services as needed.

End-User Support (Day-to-Day IT)

• Act as the primary IT contact for Abu Dhabi-based employees for hardware, software, and connectivity issues.
• Provide hands-on support for Windows, macOS, and Linux devices, including setup, troubleshooting, and performance tuning.
• Support users with access to VPN (FortiGate), Duo MFA, shared drives, printers, and core business tools.
• Communicate clearly with technical and non-technical employees, ensuring issues are understood and resolved efficiently.

Device & Inventory Management

• Procure, receive, image, configure, and deploy laptops, peripherals, and accessories.
• Manage the full lifecycle of devices, including offboarding, secure wipe, and redeployment.
• Maintain an accurate inventory of all hardware and relevant software licenses.

Office & A/V Support

• Set up and maintain workstations, docking stations, monitors, and peripherals.
• Support meeting rooms and A/V equipment (cameras, microphones, speakers, displays) for internal and external meetings.
• Assist with office moves, new desks, and layout changes, ensuring smooth IT setup for employees.

Documentation & Continuous Improvement

• Document configurations, procedures, and troubleshooting steps in an internal knowledge base.
• Follow and contribute to standard operating procedures (SOPs) for recurring IT tasks.
• Identify opportunities to streamline processes, automate repetitive tasks, and improve the overall user experience.