الوصف الوظيفي

الأدوار والمسؤوليات

MAIN OBJECTIVE OF ROLE

To oversee dnata handling, warehouse and ramp performance, ULD and palletised operations, bulk-loading activity, and compliance with all regulatory, safety, and OEM requirements. The manager ensures operational excellence as flydubai s cargo operations continue to grow in scale and complexity.
KEY RESPONSIBILITIES

Identify operational objectives and implement approved strategies, policies, and procedures to ensure safe, efficient, and revenue-optimised cargo operations across all aircraft types and operational locations.
Ensures compliance with Standard Operating Procedures (SOPs) across all cargo operations, maintaining consistency and accuracy.
Manages and facilitates investigations of accidents, incidents, service failures, irregularities, and customer complaints, ensuring root-cause identification and implementation of corrective and preventive actions.
Prepares and monitors Key Performance Indicators (KPIs) and Safety Performance Targets in compliance with UAE GCAA standards, covering both bulk and ULD-based operations.
Oversees day-to-day cargo operations at DXB and DWC, ensuring consistent handling standards, and service quality with dnata and other ground handling partners.
Identifies, evaluates and recommends short, medium, and long-term infrastructure, automation, and resource requirements to support current and future cargo operations.
Liaises with dnata and other third-party service providers at DWC to ensure service delivery, SLA compliance, and operational readiness for all aircraft types.
Supports cargo product development, including system automation and the launch cargo products (pharma, express, automotive, oversized cargo, etc.).
Takes ownership of all cargo-related documentation within the Ground Handling Manual (GHM) and ensures timely updates, regulatory alignment, and internal approvals.
Manages cargo safety, security, and risk frameworks, in coordination with Safety & Security, ensuring proper documentation, implementation, and compliance across the operation.
Liaises with government authorities (Customs, Health, Police, and other regulators) at DXB and DWC to ensure the smooth movement of cargo, courier, and mail.
Ensures all ground handling contracts include the required scope of services for both bulk and palletised operations, covering acceptance, ULD handling, warehouse activities, ramp processes, and service standards.

QUALIFICATIONS

Bachelor's Degree (3+ years)
Fluent in English
Minimum 8 years of experience in cargo operations, freight handling, aviation ground operations
Experience in managing large operational teams in cargo, aviation, or ground handling environments
Years with qualifications: 8 - 10 years
Advanced Cargo & Dangerous Goods courses (Cargo Knowledge, Documentation, Special Load Handling, DGR Cat 6 or CBTA equivalent)
Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D)
Safety Management Systems Certification
Aviation Security Certification
Special Cargo Products Certification
Cargo EDI license desirable
Weight & Balance license desirable

COMPETENCIES

Customer Focus
Teamwork
Effective Communication
Personal Accountability & Commitment to achieve
Resilience & Flexibility (Can do attitude)
Decision Making
Inspiring & Developing Others
Strategic Thinking
Business Acumen

Manager - Cargo Operations Fly Dubai

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