Manager - Demand Management DUBAI PROPERTIES GROUP LLC

Demand Intake & Assessment

• Manage the end-to-end demand intake process for all new and incremental scope into Group Services.

• Conduct structured scoping assessments including volume analysis, effort and complexity assessment, service level requirements, and operational impact.

• Coordinate with pillar delivery teams to validate feasibility and impact.

• Ensure demand requests are supported by clear documentation and assumptions.

Demand Governance & Tracking

• Operate the Group Services demand governance framework.

• Prepare demand submissions for review and approval forums.

• Maintain a centralised demand log and ensure visibility of pipeline and approved items.

• Track approved demand through mobilisation and transition to steady state.

Activity-Based Pricing & Cost-to-Serve

• Maintain and enhance activity-based pricing and recharge models.

• Analyse transaction volumes, unit cost assumptions, productivity baselines, and cost-per-resource-unit calculations.

• Support pricing of new services or scope expansions.

• Provide financial transparency on the cost impact of demand decisions.

Volumetrics & Productivity Analysis

• Monitor volumetric trends across pillars and identify material shifts.

• Analyse productivity performance against defined baselines.

• Support identification of efficiency opportunities and automation potential.

• Produce regular reporting and insight packs to support leadership decisions.

Capacity Planning Support

• Support workforce and capacity planning exercises across pillars.

• Translate demand forecasts into FTE and resource implications.

• Identify gaps between demand growth and current delivery capacity.

• Partner with Finance and pillar leads during budgeting and reforecast cycles.

Stakeholder Engagement

• Act as the primary coordination point for demand-related queries.

• Partner with Account Management and Service Management teams to ensure alignment between demand intake and service delivery.

• Provide clear, fact-based communication on cost, capacity, and delivery implications.