Night Manager, RAFFLES

THE POSITION
Reporting to the Asst. Front Office Manager, the Night Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame.

GROOMING
Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times

KEY ROLES AND RESPONSIBILITIES
Ensures that all Front Office Standards Operating policies and procedures are adhered
Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
Strong and effective communication with all other departments
Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
Responsible to balance operational, administrative and colleague needs
Responsible for ensuring consistency in exceeding guest service expectations (Raffles Hotels & Resorts programs as a measurement tool)
Provides passionate direction towards achieving our vision
Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Company s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis