Officer IT Quality Assurance General Civil Aviation Authority (GCAA)

Software Specifications and IT Requirements

• Carry out checks and reviews of information gathered from various parties in the SRS documents for different projects.

Quality Assurance Testing

• Conduct functional software testing of applications to ensure that the processes captured are in line with user requirements agreed in the SRS.
• Report the issues identified through the bug tracker system and provide the change request to the software development team.
• Ensure that all issues reported by are fixed by the software development team prior to UAT phase.
• Test, track and verify functionality defects in software program.
• Carry out quality assurance testing of enhancements of the change request of IT applications and infrastructure.

Customer Satisfaction

• Carry out customer satisfaction surveys with end users to ensure that all applications delivered are in line with the customer requirements

Change Management

• As Change Advisory Board member recommend and authorise development of requested changes, upgrades or enhancements onto existing systems and applications in due consultation with different stakeholders to ensure GCAA s IT applications are current and user friendly.
• Evaluate proposed software or software enhancement for feasibility.
• Effectively manage the process of identifying and incorporating any changes, upgrades or enhancements onto existing systems and applications in due consultation with different stakeholders to ensure GCAA s IT applications are current and user friendly.

User Manuals

• Conduct quality assurance reviews of user manuals to ensure that all the required information is captured for external and internal users.

Systems Launch and Support

• Conduct presentations and training for internal users at the time of launching new applications.

System Performance Analysis and Monitoring

• Perform data analyses, identify improvement opportunities for system by identifying barriers and root causes of issues and service with view to enhancing system performance.
• Monitor the enhancements on the systems post implementation to prevent recurrence of program operating problems and ensure efficiency of operation.
• Identify and recommend procedures and workflow improvements
• Help keep the GCAA service catalogue (technical and business) up to date and aligned with service portfolio and GCAA strategy.

Quality / Excellence Models and Standards

• Ensure that all internal IT standards are in line with local and international quality and excellence standards.
• Research best practices to impact quality improvement initiatives and utilisation standards.
• Update job knowledge by studying trends and developments in quality management, participating in educational opportunities, reading professional publications, and participating in professional organisations.
• Provide effective communication regarding issues, objectives, initiatives, and performance of quality management process.

Reporting

• Ensure that all functional reports are prepared timely and accurately and meet GCAA requirements and quality standards.

Health, Safety and Environment within GCAA

• Ensure compliance with all relevant health, safety, quality and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/services and a responsible environmental attitude as per IMS available standards

Other Tasks/ Accountability

• Perform additional tasks relevant to the role / area of expertise as requested by the management to be able to achieve the objectives/commitments.