Outlets Manager Hilton Hotels

As an Outlets Manager, you are responsible for managing 4 restaurant operations to deliver an excellent Guest and Member experience. A Outlets Manager would also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee the day-to-day restaurant operations, ensuring efficiency, consistency, and adherence to high-quality standards.
• Manage food cost controls to contribute to Food and Beverage revenue.
• Ensure compliance with all health, safety, and hygiene regulations.
• Lead, train, and inspire a multicultural kitchen brigade, fostering a culture of excellence, teamwork, and innovation.
• Conduct regular performance reviews and support team members' growth and development.
• Ensure the highest level of guest satisfaction through exceptional service.
• Collaborate with the Culinary team to tailor experiences for special events and themed dining.
• Recruit, manage, train and develop the Restaurant team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food and Payroll
• Drive sales to maximize budgeted revenue
• Develop menus with other members of F&B team
• Accountable for monthly stock takes
• Incentivize team members to maximize sales and revenue
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation