Professional Services Engineer

Forescout Technologies Inc.

Description

What We Do


What You Will Do

• Customer consultation to determine outcomes, success criteria and challenges/gaps. Develop and implement plans of action to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and/or R&D to resolve technical issues that may impede success.
• Define and create polices in accordance with customer s business requirements.
• Manage equipment installation and configuration at all locations, to include lab environments.
• Manage Forescout software and hardware upgrades
• Manage of the ForeScout solution in accordance with the customer s business goals.
• Create customer reports to achieve project alignment and unity of effort.
  
  

• 8+ years of experience in an IT related field
• Consultative experience designing and advocating for best-practice solutions.
• Minimum 3 years of experience with network hardware configuration.
• 3 years of significant experience with Windows based operating systems and Unix systems, specifically Linux.
• Expertise deploying large scale enterprise deployments/data centers.
• Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems.
• Experience implementing complicated software products that involve multiple components.
• Ability to clearly document complicated steps and procedures.
• Design and architecture experience a plus.
• Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies.
• Excellent interpersonal skills and demonstrated experience working in demanding and challenging environments.
• US technical support experience a plus.
• Bachelors Degree in Computer Science, Engineering or equivalent industry experience
• ForeScout Certified Administrator (FSCA) & ForeScout Certified Engineer (FSCE) required.