Programs (Implementation) Manager Caterpillar

We are looking for a Programs (Implementation) Manager to join our Strategy, Growth and Transformation team within one of Construction Industries newly formed divisions: Customer Solutions Growth Regions. The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.

This role is part of the Customer Solutions team, the engine of our business driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.

About Strategy, Growth and Transformation Team

The team provides Data and insights for executive decision making and sales execution - ensuring that we are delivering our internal and external commitments as we set up the organization. We are responsible for driving accountability for results in Caterpillar and the Caterpillar dealer network. The team uses both structured and innovative problem solving to define opportunities and are centre of excellence for key strategic projects to drive results.

As the Programs (Implementation) Manager you will work on key strategic projects involving internal teams, dealers and/or customers to solve pressing business needs - both short and long term

Role Definition: Designs, implements, and maintains organizational programs in support of corporate strategy.

What You Will Do (Responsibilities):

• Organizing and coordinating processes and procedures for all project teams to follow within the program.

• Serving as a liaison and building bridges among project teams within the program; translating corporate objectives into program objectives and practices.

• Planning and monitoring program development to ensure that quality standards and goals are achieved.

• Managing all aspects of an organizational program to ensure projects within the program are implemented, accepted and accomplished within a set deadline.

What You Have (Basic Skills Required):

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge:

• Follows proper data gathering and analysis processes and policies.

• Reports problems that arise in the data collection process.

• Participates in gathering and analyzing an organization's data based on requirements.

• Documents data from various sources and in various formats.

• Utilizes basic data collection and evaluation tools and techniques.

Data-Driven Decision Making: Knowledge of the data-driven decision-making process and associated tools and techniques; ability to gather and analyze data to make organizational decisions that align with strategic business objectives and goals.br>

Level Working Knowledge:

• Applies an assigned technique for data-driven thinking in a Decision-Making process.

• Discerns between "signal" and "noise" when interpreting data.

• Identifies, obtains, and organizes relevant data and ideas.

• Participates in the process of choosing KPIs and metrics to influence decisions.

• Utilizes the basic data collection and evaluation tools and techniques.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.br>

Level Working Knowledge:

• Develops basic persuasive arguments.

• Discusses organizational culture around providing input on decisions.

• Uses active listening skills and probing techniques to surface opportunities to influence.

• Identifies who the decision makers are and how they receive information.

• Regularly presents ideas or suggestions to associates in persuasive terms.

Alignment: Knowledge of the importance of collaboration among team members and the ability to enroll stakeholders in communicating and coordinating activities to support the organization's vision and strategies.br>

Level Extensive Experience:

• Involves team in discussions focused on clarifying and improving broad commitment.

• Interprets the organization's vision for external stakeholders.

• Establishes clear expectations and accountabilities linked to the vision.

• Develops methods for effectively and consistently communicating strategy and operational goals.

• Helps managers tailor approaches for mobilizing their team around the strategy.

• Refines operational priorities over time to preserve alignment with vision.

Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.br>