Functional - QA Test Analyst Dicetek LLC

Execute test cases for CRM modules, integrations, workflows, dashboards, and reporting features.

Validate customer journeys such as onboarding, KYC/KYB, service requests, account servicing, case management, and complaint handling.

Run UAT cycles for CRM–core banking integrations (T24, LOS, AML, Digital Channels, OFSAA).

Identify, log, and retest defects using JIRA or equivalent platforms.

Prepare and manage test data for CRM customer profiles, leads, cases, and workflows.

Ensure CRM processes comply with Islamic banking rules, operational SOPs, and regulatory requirements.

Support daily UAT reporting for completed cases, open defects, re-tests, and blockers.

Work closely with the UAT Lead to align execution with test plans and timelines.

Perform regression testing for CRM enhancements and hotfixes.

Participate in business demos, solution walkthroughs, and sprint reviews.

Conduct post-deployment sanity checks after releases.

Ensure documentation of test evidences for audit, governance, and process validation.
Accountabilities

Collaborate with business users, operations, Sharia, and technology teams to clarify CRM requirements and validate expected outcomes.

Support vendor teams with defect reproduction, log capture, and workflow tracing to accelerate resolution.

Ensure all test cases and defects are documented accurately and traceable to requirements.

Participate in continuous improvement discussions to enhance CRM user experience and operational efficiency.

Support UAT training, knowledge transfer, and CRM user workshops as required.

Ensure adherence to UAT governance standards and quality expectations set by the Test Lead.