Functional QA - Test Lead Dicetek LLC

• Lead, manage, and govern all UAT activities for the CRM Transformation Program across all business streams.

• Own the UAT strategy, test approach, resource planning, timelines, and quality gates.

• Ensure CRM UAT covers customer journeys, branch workflows, call center flows, lead pipelines, case/complaint resolution, Sharia validation flows, and CRM–core banking integrations.

• Validate that all CRM functionalities meet business requirements, regulatory rules, Islamic banking controls, and operational needs.

• Coordinate UAT preparation including test scenarios, test cases, test data, entry/exit criteria, and sign-off requirements.

• Drive daily defect triage with Technology, Vendors, CRM integrators, and business product owners.

• Ensure timely closure of defects and complete transparency on root cause, impact, and solution.

• Align UAT progress with the overall CRM delivery roadmap and program governance.

• Act as the primary escalation point for UAT issues, risks, and delays.

• Ensure alignment to Sharia governance, operational risk requirements, and customer experience standards.

• Manage communication with senior management for UAT progress, risks, mitigation measures, and readiness for go-live.

• Ensure all UAT documentation, reports, traceability matrices, and defect logs are maintained to audit and compliance requirements.

Accountabilities

• Act as the key liaison between Business, Operations, Sharia, Technology, CRM Vendor, and Digital Channels for all CRM UAT matters.

• Perform test analysis and identify testing enhancements required for CRM workflows, integrations, and user journeys.

• Develop UAT artefacts (scenarios, cases, templates) and ensure version control and governance.

• Provide clear UAT progress reporting to PMO and senior stakeholders.

• Represent business interests during CRM performance testing, regression cycles, and release validations.

• Collaborate with squads to embed customer-centricity and ensure CRM functionality enables relationship-based Islamic banking.

• Manage and enforce CRM testing standards, documentation processes, and quality KPIs.

• Support post-deployment validation, hyper-care UAT, and production sanity testing.

• Identify continuous improvement opportunities within CRM workflows and testing methodologies.

• Ensure all UAT activities comply with regulatory, audit, and internal control frameworks.