Quality Assurance Manager
Marriott
صاحب عمل نشط
نشرت قبل 7 ساعات
أرسل لي وظائف مثل هذه
الخبرة
4 - 9 سنوات
موقع العمل
التعليم
بكالوريوس إدارة الفنادق(ادارة فنادق), بكالوريس في ادارة الاعمال(ادارة)
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Key Responsibilities
- Lead the hotel s quality assurance programs, ensuring full compliance with Marriott International standards.
- Analyze guest feedback, service metrics, and defect trends to identify areas for improvement.
- Conduct regular audits to assess operational quality, service delivery, and brand compliance.
- Facilitate problem-solving meetings and improvement workshops using quality management tools such as Six Sigma or TQM.
- Collaborate with department heads to implement corrective and preventive actions.
- Oversee business standard audits, GuestVoice analysis, and performance tracking.
- Partner with Learning & Development to design and deliver training programs focused on service improvement and process efficiency.
- Present quality reports and recommendations to the executive committee and management team.
- Monitor key performance indicators related to guest satisfaction and operational excellence.
- Stay engaged with guests to assess satisfaction levels and support the team in managing feedback and complaints.
الملف الشخصي المطلوب للمرشحين
Bachelor s degree in Business Administration, Hospitality Management, or a related field.
- Minimum 4 years of experience in hospitality quality assurance, operations, or guest services.
- Strong understanding of hotel operations, data analysis, and process improvement methodologies.
- Skilled in statistical tools, report preparation, and presentation.
- Excellent communication, leadership, and training delivery abilities.
- Certification in Six Sigma, Lean, or TQM preferred.
- Detail-oriented, analytical thinker with a passion for guest satisfaction.
المجال الوظيفي / القسم
الكلمات الرئيسية
- Quality Assurance Manager
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
Marriott
Marriott International is a global leader in luxury hospitality with over 8,000 properties across 139 countries. JW Marriott, part of its luxury collection, focuses on creating meaningful experiences through service excellence and well-being. At JW Marriott Marquis Dubai, associates work in a dynamic environment that fosters growth, inclusivity, and the pursuit of perfection in guest satisfaction.