Receptionist

Tawteen

Main Duties and Responsibilities:

• Greet visitors courteously, assist them in locating their destination, and ensure a professional and welcoming environment.
• Maintain continuous presence at the reception desk during working hours, except during approved breaks.
• Answer, screen, and forward telephone calls, taking accurate and clear messages when necessary.
• Coordinate and schedule appointments in collaboration with relevant staff members.
• Perform administrative tasks such as photocopying, scanning, preparing documents, and coordinating travel arrangements.
• Sort, distribute, and manage incoming and outgoing mail.
• Provide exceptional customer service to students, staff, and external visitors.
• Support colleagues with administrative duties as required.
• Maintain an updated directory of staff contact details and office locations.
• Ensure compliance with all College policies related to safety, security, and professional communication.
• Coordinate with government visitors and delegations (e.g., MoHERI, Ministry of Labour, and accreditation bodies) by ensuring proper protocol and reception standards.
• Ensure that the reception area reflects Omani cultural values and hospitality standards.
• Assist in verifying visitor identification in accordance with institutional security procedures.
• Support the administrative team in preparing documents required for official audits, inspections, or accreditation visits.
• Maintain proper logs for visitor entry, courier services, and inter-departmental document movement.
• Assist students and external stakeholders by providing accurate information on College services, locations, and procedures.
• Ensure compliance with data privacy and confidentiality standards as per national regulations.
• Coordinate with facility management to report maintenance issues affecting the reception or lobby areas.
• Support event registration, visitor flow coordination, and communication during College activities.
• Perform any additional duties assigned by the line manager or Director.