Relationship Officer Retail Banking

First Abu Dhabi Bank

Job Details

Country: UAE

City: Dubai

Industry: Banking

Function: Sales-Business Development

Job Type: Full-time

Key Responsibilities

Sales and Business Development

• Achieve monthly and annual sales targets for all assigned retail banking products.
• Focus on New-to-Bank acquisition while leveraging existing client relationships for cross-selling opportunities.
• Identify customer needs and provide suitable product solutions including credit cards, loans, deposits, and wealth management products.
• Maintain daily sales reports and provide regular performance updates to the team leader and asset manager.
• Contribute to the development of business growth strategies and identify market opportunities.

Customer Experience

• Deliver an outstanding client onboarding experience by ensuring full product and policy knowledge.
• Build and maintain long-term relationships with customers, ensuring retention and satisfaction.
• Handle and resolve customer issues efficiently, escalating cases when necessary.
• Ensure customers receive accurate and clear communication regarding products and services.

Compliance and Risk Management

• Strictly adhere to FAB s KYC, compliance, and operational policies.
• Ensure all internal controls and risk management processes are followed to maintain satisfactory audit ratings.
• Identify and report any potential fraud or policy violations promptly.
• Ensure client onboarding documentation is complete, accurate, and compliant with regulatory requirements.

Learning and Growth

• Participate actively in FAB s training and professional development programs to enhance product and sales expertise.
• Stay informed about competitor offerings and market trends to provide feedback on product improvements.
• Demonstrate commitment to continuous learning and growth in financial sales.

Skills Set

• Retail banking and sales development
• Customer relationship management
• Credit evaluation and onboarding
• Compliance and KYC process management
• Cross-selling and portfolio growth
• Negotiation and communication

Why Join Us

• Be part of the UAE s largest and most secure financial institution with a strong global presence.
• Opportunity for professional growth and advancement within FAB s extensive network.
• Work in a dynamic and performance-driven environment that values innovation and agility.
• Access to industry-leading training, tools, and technology.