Remote Customer Success Management Specialist

Client of Pulse Media NL

الوصف الوظيفي

الأدوار والمسؤوليات

الملف الشخصي المطلوب للمرشحين

What You ll Do

Customer Alignment & Success Planning

• Participate in internal handover sessions to gain a deep understanding of customer needs, goals, and account strategy
• Partner with customer stakeholders to develop Customer Success Plans, including KPIs, success metrics, and tracking frameworks
• Define clear expectations for engagement, communication, and collaboration

Adoption & Value Realization

• Drive product adoption and ensure customers maximize the value of implemented solutions
• Align on onboarding and deployment strategies to accelerate time-to-value
• Provide best practices and strategic guidance to support measurable business outcomes

Customer Health Management

• Track customer health and usage metrics to identify risks and opportunities early
• Lead regular business reviews to evaluate progress, highlight achievements, and uncover areas for improvement
• Support customers in overcoming challenges and achieving their strategic objectives

Renewals & Account Growth

• Identify upsell and cross-sell opportunities in partnership with Sales teams
• Proactively manage retention risks to ensure successful renewals
• Collaborate with Sales Support and Order Management on complex renewal scenarios
• Maintain accurate customer and pipeline data in Salesforce and other systems

About the Ideal Candidate

• 2+ years of experience in Customer Success, Account Management, or a related client-facing role
• Experience managing small to mid-sized customer portfolios
• Strong communication, stakeholder management, and relationship-building skills
• Proven ability to drive adoption, deliver value, and demonstrate ROI
• Proactive, analytical, and customer-centric mindset
• Familiarity with CRM tools such as Salesforce
• Experience in Business Intelligence is a plus