Senior Account Manager (Brokerage) - Property Monitor Bayut.com

Client Relationship Management

• Serve as the main point of contact for assigned clients, ensuring consistent communication and relationship development.
• Conduct regular client review meetings to discuss product features, market insights, and business objectives.
• Follow a pre-determined contact plan to ensure contact KPI s are met on a consistent basis.

Renewals & Upgrades

• Proactively manage contract renewals ahead of expiry, addressing and overcoming client objections in a timely and consultative manner to ensure successful retention and renewal outcomes.
• Identify and recommend opportunities for product upgrades, cross-sells, or additional services based on client objectives, usage patterns, and overall business growth potential.

Client Training & Support

• Schedule and occasionally deliver training sessions, as needed, to ensure clients and their teams effectively utilize all platform features and maximize value from the service.
• Provide guidance and support to help clients interpret data and maximize the value of their subscriptions.

Reporting & Documentation

• Prepare regular performance reports and usage summaries to monitor client engagement, identify any drop in usage, and take proactive steps to address and improve adoption
• Maintain accurate and detailed records of client interactions, renewals, and feedback in CRM systems and dashboards.

Cross-Functional Collaboration

• Coordinate with Bayut/dubizzle Account Managers and key stakeholders within clients business departments to resolve client-related matters efficiently and effectively.
• Share market insights and client feedback with internal teams to support product and service enhancement.

Market Knowledge

• Stay informed about the UAE real estate market, industry trends, and regulatory changes.
• Leverage this knowledge to provide clients with relevant, data-backed recommendations and insights.

• Bachelor s Degree;
• Valid UAE lisence required.
• Requires a minimum of 5 years sales experience.
• In-depth understanding of business, financials, products/services, the market and the needs of assigned accounts;
• Strong knowledge of the local market;
• Strong knowledge of sales processes, and competence displayed in challenging sales scenarios.
• Demonstrates an expert level of objection handling tactics and identify real objections;
• Ability to deliver excellent customer experience;
• Excellent communication, negotiation and leadership skills;
• Flexibility to learn new products over time.
• Hands-on attitude and the ability to thrive in a fast-paced environment;
• Proactive approach to finding solutions;
• People-orientated.
• Team player with strong organizational and time-management skills.

• A fast paced, high performing team.
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Comprehensive Health Insurance
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.