Senior Analyst, Due Diligence

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The Role

We are seeking a highly skilled and experienced Senior Analyst of Customer Due Diligence to join the Risk Operations team based in Dubai. As a Senior Analyst, you will play a crucial role in mentoring colleagues, and contributing to process improvements and delivering on tactical projects. You will act as an ambassador of the team on multiple forums with stakeholders as may be required. Your expertise will be essential in maintaining our commitment to excellence and achieving our strategic objectives. This position will report to the Head of Due Diligence based in London.

Key Responsibilities:

• Act as the regional Customer Due Diligence specialist for the MENA region.
• Be the primary point of escalation for Enhanced Due Diligence reviews, complex issues and questions that analysts encounter during their day-to-day operations.
• Provide timely and effective resolutions to ensure smooth workflow and optimal outcomes.
• Own the relationship with the regional Money Laundering Reporting Officer, ensuring that escalations to second line are of the appropriate standard.
• Review and approve escalations and/ or decisions made by analysts, ensuring accuracy, adherence to guidelines, and company policies.
• Assume responsibility for the MENA portfolio review completion metrics
• Partner with the Underwriting team to solve complex onboarding issues, where nuanced regional Customer Due Diligence specialism is required.
• Conduct thorough quality control checks on all reviews, assessments, and reports produced by analysts. Ensure the highest level of accuracy, completeness, and compliance with regulatory standards.
• Identify opportunities for process enhancements and efficiency gains within the team, both at regional and global level. Collaborate with stakeholders to implement improvements and optimise workflows.
• Represent the team in both internal and external regional audits, and where required global engagements, providing necessary documentation and explanations to auditors. Ensure the team's practices and outputs are in line with regulatory requirements and industry best practices.
• Lead and manage tactical projects from inception to completion. Coordinate with cross-functional teams, set project timelines, and ensure successful project delivery within defined parameters.
• Take responsibility for delivering on special projects as agreed upon by the management or senior leadership. These projects may be ad hoc and require a strategic approach to achieve specific objectives.
• Serve as a mentor and coach for analysts, supporting their professional growth and skill development by partnering with the respective Team Leader.

Qualifications

What you will need to be successful (skills and competencies):

• Proven experience in a similar Senior Analyst role, preferably with at least 4+ years of relevant experience
• Demonstrable knowledge of Enhanced Due Diligence concepts and processes, and ability to find pragmatic but compliant solutions to complex scenarios
• Strong analytical and problem-solving skills with exceptional attention to detail
• Excellent mentoring abilities, with a track record of effectively guiding and coaching team members
• Proficiency in project management and ability to prioritise tasks effectively
• Understanding of the payments landscape and processes
• Ability to continuously monitor and manage competing priorities and adjust accordingly
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