CRM Specialist | Band TBC SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

الوصف الوظيفي

الأدوار والمسؤوليات

الملف الشخصي المطلوب للمرشحين

• Academic Credentials

  • Bachelor’s degree in Marketing, Business Administration, Data Analytics, Information Systems, or a related field.

  Professional Experience

  • Minimum 4–6 years of hands-on CRM management experience.

  • Demonstrated expertise in Zoho CRM and similar CRM platforms (mandatory).

  • Working proficiency in HubSpot or similar tools (required).

  • Experience supporting student recruitment or lead-based environments is preferred.

  • Proven track record of improving conversion rates through automation and segmentation strategies.

  Technical and Creative Skills

  • Advanced knowledge of Zoho CRM configuration, modules, workflows, and reporting.

  • Proficiency in HubSpot automation and contact management.

  • Experience with marketing automation and email campaign tools.

  • Strong understanding of:

    • Lead scoring

    • Funnel analytics

    • Attribution tracking

    • Data segmentation

  • Familiarity with Google Analytics and paid media tracking.

  • Basic SQL or data querying knowledge (advantageous).

  Analytical and Strategic Competencies

  • Strong analytical mindset with the ability to translate data into actionable insights.

  • Detail-oriented with high standards for data integrity and accuracy.

  • Ability to design structured and scalable CRM processes.

  • Comfortable working in a fast-paced admissions or recruitment environment.

  Communication and Collaboration

  • Excellent written and verbal communication skills in English.

  • Arabic language proficiency is an advantage.

  • Ability to explain CRM processes clearly to non-technical stakeholders.

  • Strong project management and organizational skills.

  Professional Certifications (Advantageous)

  • Zoho CRM, HubSpot, or equivalent CRM platform certifications.